Frequently Asked Questions
Everything you need to know about your Silai Karhai experience.
What is the typical delivery timeframe for my order?
Standard shipping usually takes 3-5 business days for local orders and 7-12 business days for international shipping, depending on your location.
How can I track my shipment?
Once your order is dispatched, you will receive an email containing a tracking number and a link to the courier's website to monitor your delivery progress.
What is your return and exchange policy?
We offer a 14-day return policy for unused items in their original packaging. Please contact our support team to initiate a return or exchange request.
Which payment methods do you accept?
We accept all major credit and debit cards, PayPal, and Cash on Delivery (COD) for eligible regions.
Are the colors of the products accurate on the website?
We strive to display our products as accurately as possible; however, due to screen settings and lighting, slight color variations may occur.
Do you offer customization or bulk ordering?
Yes, we provide customization options for specific designs and bulk discounts for large orders. Please reach out via our 'Contact Us' page for a custom quote.